PRIVACY POLICY sandylion.com is owned and operated by Marnlen Management Ltd., doing business as Sandylion Stickers Designs ("Sandylion"), located at 400 Cochrane Drive, Markham, Ontario L3R 8E3. Sandylion is committed to protecting your privacy. This Privacy Policy explains how we use and disclose the personal information collected from you on the sandylion.com website. We hope that this Privacy Policy will help increase your confidence in our website. What Personal Information Do We Collect? The majority of the products and services on the sandylion.com website are offered without collecting any personal information from you. You can surf the sandylion.com website and view much of our content anonymously. However, there are a few activities on our website where we need to collect personal information from you such as, if you wish to enter a contest, make a purchase, contact us or enroll in the Sandylion Sticker Club. You will know when we collect personal information because you will have to fill out a form. For these activities, we collect only the minimal amount of personal information necessary to provide you with the service. For example, with a contest, we may only collect your name, e-mail address, age and gender. When you request something to be sent to your home, such as newsletters or other promotional offerings that may be made through the Sandylion Sticker Club, we also collect your postal address. How do we use the personal information that we collect? Sandylion uses personal information collected from you in the following ways. Sandylion Sticker Club. We use your personal information to enroll you in the Sandylion Sticker Club and to send you quarterly mailings associated with the Club containing such things as stickers, newsletters, a membership pin and a membership certificate. Complete Transactions. We use your personal information to complete transactions. For instance if you request a catalog from Sandylion or you purchase a t-shirt, we use your personal information to process your order. In addition, if you request our assistance, we will use your personal information to contact you. Contests. We use your personal information to administer contests and to notify you if you've won a contest. Fan Mail. We often receive fan mail from visitors to our website. Although it is our policy to not knowingly communicate to children under 13 directly, we make it our policy to respond to all fan mail and therefore, some email communications may be sent to children. We retain email addresses long enough to respond and thereafter the email addresses are deleted. Companies Offering Promotions, Products or Services. With your consent, Sandylion may send you information about products, services and special promotions from companies outside Sandylion that may be of interest to you. In this instance, we do not share your name with third parties, rather we do the mailing for them. In the future, but only with your consent, Sandylion may share your personal contact information with companies so that they can communicate with you directly. Again, we will only share your personal contact information if you have given us your consent. Except in the limited circumstances as set out below, we do not share personal information of children and teens with companies outside Sandylion. Protecting Children's Privacy - Under 13 At Sandylion, we recognize that kids who visit our website require additional privacy protection. Any time a child under thirteen enrolls in the Sandylion Sticker Club or in any other activity where we collect personal information, we require the express consent of the child's parent or legal guardian. To verify that the child has the consent of the parent or legal guardian, we may send an e-mail notification or a letter to the child's parent or legal guardian at the e-mail or mailing address provided by the child on any enrollment form. The only personal information we collect from children is their first name, last name, gender, email and postal address, and child's birthdate. We collect the child's birthdate to validate a member's age. We do not knowingly communicate directly with a child under 13, and we allow parents to access and update or delete their child's details. Please see below under "Access to Your Personal Information". Protecting Teens' Privacy - 13 to 17 Personal information about guests who are teens is primarily collected and used in the same manner as information about children under 13. The one difference between kids and teens is that if a teen enrolls in an activity such as a contest or the Sandylion Sticker Club, we will communicate directly with the teen, while we never knowingly communicate directly to a child under 13. How does Sandylion use personal information collected from kids and teens? The information collected about kids is used by Sandylion to provide a service such as the Sandylion Sticker Club or to conduct a contest. Prize notifications and prizes are sent to the parents' or guardians' e-mail or postal address provided during the initial enrollment process. Publication of contest winners' full names, ages, or images for children under 13 require parental or guardian consent. Sometimes a non-identifiable version of a child's name will be published. In those circumstances, parents may not be contacted again for permission. No information collected from children is used for any marketing or promotional purposes whatsoever, either inside or outside Sandylion. Information Passively Collected From You with Technology As you surf the sandylion.com website, certain anonymous information can be passively collected from you using various technologies such as Internet Protocol ("IP") addresses, cookies and navigational data collection (i.e. server logs). The sandylion.com website uses this anonymous information passively collected through technology to provide better service to our visitors by making our website more interesting and useful to you. We will not combine this type of information with personal information unless we have your consent, or it is permitted by law or regulations i.e. to protect the safety or security of our services, our website, or other visitors of our website. The following is a description of cookies and some of the other passive tracking methods. Cookies are pieces of information that a website sends to your web browser while you are viewing the website. Cookies help the website remember information about you and your preferences. There are two types of cookies: temporary (or "per-session") and permanent. Our website uses both types of cookies. Temporary cookies exist for the length of your visit to our website and are used to improve navigation and collect aggregate statistical information on the website. Permanent cookies are placed on the hard drive of your computer and stay there unless you delete the cookie. They are used to store information on your computer for a number of reasons, such as helping to determine what areas of our website visitors find most valuable. You can set the browser on your computer to accept all cookies, reject all cookies or to notify you when a cookie is being sent to your computer. All browsers such as Netscape Navigator or Internet Explorer are different so check the help menu on your browser to learn how to set your cookie preferences. Please note that if you reject cookies, you may have difficulty accessing some of the features of our website that make your web experience more efficient and some of our services will not function properly. We collect your IP address, which is an automatic number assigned to your computer by your Internet Service Provider so that you can access the Internet. IP addresses allow us to count the total number of times our website is accessed by visitors and also to determine the fastest route for your computer to access our website. Transfer of Personal Information to Third Parties Sometimes Sandylion hires companies to help us deliver products or services to you such as a fulfillment company that delivers our Sandylion Sticker Club mailings. In those instances, we need to share personal information with them. These companies are only allowed to use the information to deliver the product or service. We use contractual or other means to require such third parties to protect your personal information while it is in their possession and to restrict them from using or disclosing it for any purpose other than as directed by us. Purchase or Sale of Businesses of Sandylion Your personal information may be used by us and disclosed to parties connected with the contemplated or actual sale or other disposal of all or part of Sandylion's business, including for the purposes of allowing prospective purchasers to determine whether to proceed or continue with a purchase. In such circumstances, we will attempt to maintain your privacy by providing the information in an aggregate and thus anonymous format. Other circumstances Where Sandylion May Disclose Personal Information We may disclose personal information when required to comply with any applicable laws, regulations or other legal obligations, such as a court order. If permitted by applicable laws and regulations, we may also disclose personal information to enforce our Terms of Use or to protect the safety and security of guests and our website. Controlling Our Collection and Use of Personal Information As set out above, you can surf much of our website without giving us any personal information. However, if we collect personal information from you, for example, when you become a member of the Sandylion Sticker Club, we will give you an opportunity to limit communications from Sandylion and from our third party partners. At any time thereafter, you can let us know that you wish to unsubscribe from communications. In addition, there are ways to limit the information passively collected through technology, although some of our website features may not work if you reject cookies. Security We use a variety of technical, contractual, administrative and physical means to ensure that your personal information is secure against loss, theft, unauthorized access, disclosure, copying, use or modification. Only authorized employees and agents of Sandylion are permitted access to your personal information. Access to Your Personal Information You have a right to make a written request to access any personal information that we have on file and to request that any outdated information be amended, updated or deleted. If you want to access or to update the personal information you gave us during your Sticker Club membership enrollment, please contact us in writing at the address set out below. In addition, upon written request, and with proper identification, parents and legal guardians may access personal information we have collected about their child and request that it be amended, updated or deleted. Please note that if we delete your child's information they may not be able to participate in certain activities. Questions, Comments, Concerns Thank you for reading our Privacy Policy. We hope you have a better understanding of our commitment to protecting your privacy. If you have any questions that have not been answered by our Privacy Policy or you wish to file a complaint about how your personal information has been handled, please contact us at: Sandylion Sticker Designs 400 Cochrane Drieve Markham, Ontario L3R 8E3 Attention: Privacy Officer Telephone: (905) 475-0523 Extention 577 Email: lhales@sandylion.com We will investigate every complaint that you may have regarding the handling of your personal information. If you feel that we have not adequately handled your complaint, you may contact the Privacy Commissioner of Canada Office of the Privacy Commissioner of Canada 112 Kent Street Ottawa, Ontario K1A 1H3 Telephone: (613) 995-8210 Toll-free: 1-800-282-1376 Fax: (613) 947-6850 Changes to our Privacy Policy Since the Web is an evolving medium, we may need to change our Privacy Policy at some point in the future. Any changes will be posted here. You may also contact us if you would like us to send you a copy of the most current version of this Privacy Policy. This Privacy Policy was last updated on July 5, 2004